Complaints procedure
We're committed to providing excellent service. If you're not satisfied, please let us know so we can make it right.
Our commitment to you
At Reloved, we strive for 100% customer satisfaction. We understand that sometimes things can go wrong, and when they do, we want to hear about it. Your feedback is invaluable in helping us improve our services.
How to make a complaint
We aim to resolve any issues quickly and efficiently. Please follow these steps to submit a complaint:
1. Contact us directly
The quickest way to resolve most issues is to contact our customer support team. You can reach us via email at [email protected] or by calling 028 7930 1054. Please provide your order number and a clear description of your complaint.
2. Formal complaint submission
If your issue is not resolved to your satisfaction by our initial support team, you can submit a formal complaint. Please send a detailed written complaint to:
Complaints Department
Reloved (iTek)
1 Queen Street
MagherafeltWe will acknowledge receipt of your formal complaint within 3 business days and aim to provide a full response within 10 business days.
3. Escalation
If you remain dissatisfied after receiving our final response, you may have the right to refer your complaint to an independent ombudsman service, depending on the nature of your complaint and your location. We will provide you with details of relevant services in our final response.