ReLoved standards · Updated December 2025
Device grading guide
We sell two grades of device: New and Refurbished. This guide explains what each means. We use these terms when advertising devices supplied by iTek NI, allocating ReLoved Subscriptions, and assessing Trade-Ins.
The two grades
New
Unused and in new retail condition.
- No signs of previous use
- Original or equivalent packaging
- Fully functional, complete accessories
- 12-month warranty
Refurbished
Pre-owned and professionally restored.
- Very good to excellent cosmetic condition
- Minor signs of use (light wear only)
- 40-point quality inspection passed
- 12-month warranty
Every device, whichever grade
- Multi-point tested
- Passed comprehensive technical and functional tests.
- Fully functional
- All features working unless clearly stated.
- Data wiped
- Security checked and restored to factory settings.
- Quality battery
- Meets our minimum performance standards.
At a glance
| Feature | New | Refurbished |
|---|---|---|
| Previous ownership | None | Pre-owned |
| Cosmetic condition | Like retail new | Very good to excellent |
| Functional quality | 100% tested | 100% tested |
| Battery standard | New / manufacturer | Meets or exceeds minimum |
| Warranty (outright) | 12 months | 12 months |
| Warranty (subscription) | Perpetual | Perpetual |
The full standards
How we grade trade-ins
Trade-ins are assessed against the same Refurbished standard.
Accepted at the quoted value
Your trade-in meets our refurbished retail criteria:
- No cracks
- No deep scratches
- Fully functional
- No liquid damage
- Not bent or warped
- Battery functional
This typically qualifies for the full quoted value.
Lower value, or not accepted
If your device has any of these:
- Cracks in screen or back glass
- Heavy dents, bent frame
- Non-working components
- Battery failure
- Liquid damage
- Disabled biometrics
- Tampering or non-standard parts
You may be offered a revised lower value, or have your device returned at no cost.
Stolen, blacklisted or counterfeit devices cannot be accepted and may need to be reported following legal processes.
Compliance with consumer law
This simplified grading system complies with UK/Northern Ireland consumer law. "Refurbished" is a legally recognised term when clearly defined. All devices are accurately described with objective cosmetic and functional standards, protecting both you and the customer.