ReLoved standards · Last updated: December 2025
ReLoved fair wear & tear guide
This guide explains the difference between Fair Wear & Tear and Damage for Devices supplied under a ReLoved Subscription with iTek NI. We use this guide when assessing returned devices and applying any necessary charges.
At a glance
Fair wear & tear
No charge
- Light surface scratches
- Minor shallow scuffs
- Minor fading of logos
- Normal battery ageing
- Light polish marks
- Slight discolouration from use
Damage
Chargeable
- Cracked screens or glass
- Deep scratches or gouges
- Bent or warped frames
- Liquid damage
- Missing buttons or parts
- Evidence of tampering